Cotts Quality facility management

Prijs: € 112,96
Verwachte levertijd: 3 werkdagen

Omschrijving

As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management prog...
Lees meer

Gerelateerde artikelen

Uitgebreide omschrijving

As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In "Quality Facility Management", they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way.
Uitgever John Wiley & Sons Ltd
Druk 0
ISBN/EAN 9780471023227
Auteur Friday, S.
Vakken economie en ondernemen

Anderen bestelden ook: