Human resource management

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Human Resource Management for the Hospitality and Tourism Industries Human Resource Management for the Hospitality and Tourism Industries" takes an integrated look at HRM policies and practices in th...
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Human Resource Management for the Hospitality and Tourism Industries

Human Resource Management for the Hospitality and Tourism Industries" takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries.Having identified the broader picture, the text then begins to focus much more explicitly on a variety of HR policies and practices such as:
Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising.
Legislation and equal opportunities: illegal discrimination and managing diversity
Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse.
Remuneration strategies in the industry: the cafeteria award approach, minimum wage and tipping.
Uitgever Taylor & Francis S&T Voorheen lijst Elsevier S&T
Druk 2
ISBN/EAN 9780750665728
Auteur Nickson, D.
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