Managing Customer Relationships: A Strategic Framework

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Omschrijving

In todays competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a companys profitability and long-term success. Fully revised and updated, ...
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Uitgebreide omschrijving

In todays competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a companys profitability and long-term success. Fully revised and updated, Managing Customer Relationships, Second Edition contains principles that serve business managers as a useful underpinning for understanding how to build and manage customer relationships. Written by Don Peppers and Martha Rogers, two of the foremost thought leaders in CRM, the new edition contains updated examples, case studies, and references with contributing works from various industry leaders.
Uitgever John Wiley & Sons Ltd
Druk 2
ISBN/EAN 9780470423479
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