Quality management demystified

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Get past the hype to discover what quality management programs really work. "Quality Management Demystified" provides the basic terms, concepts, and tools for defining, measuring, and managing quality...
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Get past the hype to discover what quality management programs really work. "Quality Management Demystified" provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Uitgever McGraw-Hill Book Company
Druk 1
ISBN/EAN 9780071449083
Auteur Kemp, s.
Vakken economie en ondernemen

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